Shipping policy
Thank you for shopping with RangDe.pk (“we,” “our,” or “us”). This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
a. Orders are typically processed within 2–3 business days after payment confirmation.
b. Processing times may be extended during sales, promotions, holidays, or peak seasons.
c. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Coverage & Methods
a. We offer nationwide shipping across Pakistan.
b. Available shipping options and estimated delivery times are shown at checkout.
c. Expedited or priority shipping may be available upon request, subject to courier availability and additional charges.
3. Shipping Charges
a. Free nationwide shipping is offered on eligible orders within Pakistan (if applicable to your store).
b. Certain items, locations, or special handling requests may incur additional shipping charges, which will be clearly displayed at checkout.
4. International Shipping
a. International shipping may be available to selected destinations.
b. Shipping charges for international orders vary based on destination, package weight, and shipping method.
c. Any customs duties, taxes, or import fees are the responsibility of the customer.
d. International delivery timelines may vary due to customs clearance procedures.
5. Order Tracking
a. Once your order has been shipped, you will receive a shipping confirmation via email or WhatsApp.
b. Tracking details will be shared so you can monitor your shipment.
c. Tracking information may take up to 24 hours to become active in the courier’s system.
6. Estimated Delivery Time
a. Standard delivery within Pakistan usually takes 3–7 business days, depending on your city and location.
b. Deliveries to remote or rural areas may take longer.
c. Delivery times are estimates and may be affected by:
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Courier delays
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Weather conditions
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Public holidays
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Operational or logistical issues beyond our control
RangDe.pk is not responsible for delays caused by courier partners.
7. Shipping Address Responsibility
a. Customers are responsible for providing accurate and complete shipping details at checkout.
b. RangDe.pk will not be liable for delivery issues caused by:
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Incorrect or incomplete address
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Wrong phone number
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Unreachable recipient
8. Undeliverable or Returned Shipments
a. If a shipment is returned to us due to incorrect address, refusal, or multiple failed delivery attempts:
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We will contact you to arrange re-delivery
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Additional shipping charges may apply
b. If we are unable to contact you within 7 days, the order may be canceled.
📌 Important: In case of order cancellation after dispatch, return handling deductions may apply as outlined in our Return & Refund Policy.
9. Missing or Damaged Orders
a. If your order arrives damaged or with missing items, you must notify us within 24 hours of delivery.
b. You may be asked to provide:
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Clear photos of the damaged item
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Photos of the outer packaging
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Order number and delivery details
c. After investigation, we will offer an appropriate resolution such as a replacement, refund, or store credit.
10. Returns & Shipping-Related Deductions (Important Notice)
Returns and exchanges are allowed within 30 days of delivery, subject to eligibility.
If a return is requested, a fixed return handling fee of PKR 750 (inclusive of 4% government tax) will be deducted from the total order amount.
After deducting PKR 750 (including 4% government tax), the remaining balance will be refunded to the customer.
For complete details, please review our Return & Refund Policy.
11. Policy Changes
RangDe.pk reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the updated policy.
12. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Important Parcel Return Notice
If a customer chooses to return an order, all return-related costs will be borne by the customer. A fixed return handling fee of PKR 750 (inclusive of 4% government tax) will be deducted from the total order amount.
After deducting PKR 750 (including 4% government tax), the remaining balance will be refunded to the customer using the original payment method.
By placing an order on RangDe.pk, you acknowledge and agree to this return cost deduction.
